Refunds and Returns Policy
Thank you for choosing Sunel Wala Building Materials Trading Co LLC (swbm-fittings.com). We aim to provide you with the best shopping experience possible. If you are not entirely satisfied with your purchase, we're here to help.
Returns
We accept returns within 7 days of the original purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 30 days, depending on your card issuer's policies.
Exchanges
If you need to exchange an item for a different size or specification, please contact us within 7 days of your purchase. Items for exchange must be unused and in the same condition that you received them, with the original packaging intact.
Reason Codes and Warranty
We accept returns for the following reasons:
- 1. Damaged or defective items.
- 2. Incorrect items shipped.
- 3. Items received that do not match the description on our website.
At Sunel Wala Building Materials Trading Co LLC (swbm-fittings.com), we offer a comprehensive warranty on all our products against defects in materials and workmanship, applicable to the original purchaser and non-transferable. This warranty covers manufacturing defects only, Damages from misuse, improper installation, neglect, accidents, or alterations, wear and tear resulting from regular use are not covered. To initiate a warranty claim, please contact our customer service team with proof of purchase and necessary details. We will assess the claim and may repair, replace, or refund the defective product at our discretion. Our liability is limited to the repair, replacement, or refund of the defective product and does not extend to indirect or consequential damages. This warranty policy is subject to change without prior notice, and any updates will be effective immediately upon posting. For further inquiries, please reach out to us at info@swbm-fittings.com.
Customer Responsibilities
To complete your return, we require a receipt or proof of purchase. Sunel Wala Building Materials Trading Co LLC will cover the shipping costs associated with returns. We recommend using a trackable shipping service to ensure that we receive your returned item.
Circumstances for Returns and Refunds
We offer returns and refunds under the following circumstances:
- 1. The item is damaged or defective upon receipt.
- 2. The wrong item is shipped.
- 3. The item received does not match the description on our website.
Timeframe for Returns
You must initiate the return process within 7 days of the original purchase date to be eligible for a refund or exchange.
Refund Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 business days. The time it takes for the refund to post to your account may vary depending on your card issuer's policies. For any further inquiries or assistance regarding returns and refunds, please contact our customer service team at info@swbm-fittings.com. Thank you for choosing Sunel Wala Building Materials Trading Co LLC (swbm-fittings.com). We appreciate your business and strive to provide exceptional customer service.